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Damaged or faulty goods.

Although extremely rare, occasionally items can get damaged in transit.

I make my packaging very secure for fragile items, and even do the occasional 'drop test' (of a test parcel) to see how items such as frames cope with rough handling!! 

If your product is faulty or damaged on arrival, you must immediately:

  • Photograph the packaging and item. 
  • Send me an email detailing your order and problem

I will do my best to reply to you as soon as I can with further assistance.



If you change your mind about a purchase, and would like to return an item, returns must be made within 14 days of receiving the item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It is your responsibility to care of the item whilst in your possession. It must also be in the original packaging. There must be no smells (tobacco, pets, perfume), damage or marks of any kind (such as make-up, deodorant stains, scratches).

Several types of goods are exempt from being returned unless they are damaged or faulty:

  • Items that are personalised, customised or made-to-order.
  • Perishable goods (such as food, flowers, newspapers).
  • Products that are intimate, sanitary goods, hazardous materials.
  • Downloadable software, gift cards, and digital items sent by email.
  • Sale items.


Once your return is received in the agreed condition, then your refund will be processed, and a credit will be applied to your original method of payment, within a certain amount of days.

Shipping returns.
Please make sure you contact me before you return an item at
To return your product, you should mail your product to: Alison Chappell-Bates, 8a Rampton Drift, Longstanton Cambridge CB24 3EH. United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping a valuable item, you should consider using a trackable shipping service or purchasing shipping insurance.